Global Equiptment - Global Industries - Does not back up it's products

Newburgh, New York 0 comments
Not resolved

I ordered a custom sized entry mat from Global Industries.I ordered a 4'x10' mat.

These mats are priced by the foot. My porch is exactly 10' long therefore a 10'mat. The mat arrived, just what I wanted, but 2" too long, it hangs over the top step causing a dangerous situation as someone can easily slip. I called the co and was told it could not be returned as it was custome ordered- DUH- I know as I ordered it.

Wrong size and they don't know if I can cut it as it has a rubber backing and may ruin the rug. They would like me to send pictures so the co. that manufacturers the rug can let me know if I will ruin it.

LESSON; call an speak to a representative before ordering from this co.Get their name and reassurance your order will be exact!!!

Review about: Tiretuff Royal Carpet.

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